Socrates Academy

This course is designed for people who want to maximise the use of their time in planning and organising their projects and general workload, in an agile way, and by helping others do the same. This course in highly participative, with opportunities to address individual and the collective challenges, in a safe and productive environment.

Change is no longer a choice, it’s a constant. Organisations wishing to be successful can no longer afford to view change as a periodic activity, but change must be embedded in the culture of the organisations. We take a practical approach to this programme, encouraging participants to bring their own challenges to the table, and work on them throughout the programme, enabling real solutions to emerge.

If you are involved in problem solving, project management, event management, creative work or a role that requires you to solve problems, then this programme has been designed for you. This programme will give your brain a real work out, enabling you to unleash your own hidden powers of resourcefulness, retention and recall.

Like all our trainings, Creative Thinking & Problem Solving is competency-based, reflecting current thinking on the essential skills and knowledge required today. The training is experiential, with ample opportunity for reflection, discussion and action planning.

Creativity & Innovation provides managers with the tools and skills required to create an environment that fosters innovation and leads their employees through an innovation process to develop new ways of thinking. This can be product or process focused.

The course begins with a personal look at innovation and creativity, and has participants identify their barriers to creativity. We then focus on how managers drive innovative thinking & practice within their area of responsibility.

This programme is designed for anyone who is responsible of the effectiveness of service delivery in their team or organisation. We use the Cycle of Service Model to build a robust service cycle, and give participants the opportunity to exercise the planning and review tools on their areas of responsibility.

Everything we do is participative and interactive. There will be work in pairs, small group work, processes and exercises designed to stimulate, challenge and develop knowledge and skills.

In our fast-paced reality, we are constantly challenged with the need to make decisions. If you want to ensure that work activities run efficiently by making decisions and handling functional problems effectively, then this course is for you!

This training programme focuses on improving your decision-making competence. As these processes often happen very quickly, you will learn how to break the process down into stages, practice each individual stage and end it by putting them all together.

Ethics are a key feature of the working environment today. This programme is designed for those who are new to the understanding and implementation of ethics in the workplace. We take an informative, practical approach to the subject, with a strong focus on application and the use of case studies.

This course enables participants to identify their highest priorities, set goals and hold themselves and others accountable for the results. This course in highly participative, with opportunities to address individual and the collective challenges, in a safe and productive environment.

Innovation Management provides managers with the tools and skills required to create an environment that fosters innovation and leads their employees through an innovation process to develop new ways of thinking. This can be product or process focused.

The course begins with a personal look at innovation and creativity, and has participants identify their barriers to creativity. We then focus on how managers drive innovative thinking & practice within their area of responsibility.

Designed for anyone involved in delivering excellence in customer service. Our approach is to balance a strong process (The Service Excellence Model) with the mindset, skills and behaviours that produce outstanding results. Everything we do is participative and interactive. 

There will be work in pairs, small group work, role plays and exercises designed to stimulate, challenge and develop people's knowledge and skills.

This programme is designed for people who wish to focus on their personal and professional effectiveness. We are creatures of habit, and many of our habits serve us well, however some don’t.

We take this opportunity to identify and change our actions and behaviour and install more effective habits into our lives. We take a practical approach to this programme, encouraging participants to bring their own challenges to the table, and work on them throughout the programme, enabling real solutions to emerge.

Designed to enable participants to identify, analyse, and solve the problems they are faced with when pursuing their highest priorities. This course in highly participative, with opportunities to address individual and the collective challenges, in a safe and productive environment.

Designed for anyone involved in delivering a great customer experience. Our approach is to balance a strong process “Model of Service” with the mind-set, skills and behaviours that produce outstanding results.

Everything we do is participative and interactive. There will be work in pairs, small group work, processes and exercises designed to stimulate, challenge and develop people's knowledge and skills.

This programme is designed for anyone who wishes to measurably improve their personal and professional productivity.

We take a practical approach to this programme, sharing best practice and helping people make choices. The programme has many exercises where participants interact with one another, in discussion sessions and structured activities. There is also time set aside for personal working and reflection. We encourage participants to bring their own challenges to the table, and work on them throughout the programme, enabling real solutions to emerge.