Blanchard Legendary Service®
Blanchard Model for Legendary Service®
Keep Your Customers Coming Back for More
Every company knows how impactful great customer service can be, but few have a proven plan to build a service-oriented culture that will leave a lasting impression on the people they serve.
You want a culture that is dedicated to excellent service, where all employees are empowered to resolve issues and provide a great experience for your customers. It can be frustrating for business leaders to recognise that their organisations lack a service mindset.
Employees might not even realise they have internal customers to serve. When that happens, friction and low collaboration are the likely results.
When employees aren’t trained and empowered with a service mindset, this can create a culture where employees don’t help each other reach their goals or take care of their customers the way they should. Without employees who are equipped to go above and beyond, customers can be left unsatisfied and looking elsewhere.
Your employees and customers deserve to feel valued in every interaction with your company. Legendary Service® teaches your people how to consistently deliver exceptional service that will support their colleagues, keep your customers coming back, and create a competitive edge for your organisation.
Building a Service-Minded Culture
Creating Raving Fans
When your employees are empowered to provide excellent service, they create raving fans who recommend you to their friends and family. Internally, people will start treating each other
better, and collaboration, innovation, and employee productivity will rise throughout the organisation.
Delivering great customer service is vital to the success of your business, yet creating a service-focused culture can be challenging. By offering the right training, you can instill a culture
of service throughout your organisation and start creating legendary service experiences that people will rave about.