Blanchard Conversational Capacity®
Remaining Candid & Curious Under Pressure
You can have the smartest people around the
table, but if minor differences in opinion throw
conversations off track, you’re not getting access to
their best thinking.
When a challenging topic or conflict arises, natural defences kick in,
making open and honest dialogue difficult. This can lead to people
either becoming overly cautious and not speaking openly or getting
defensive and argumentative. Without the necessary awareness or
skills to work through it, creativity, collaboration, and innovation
suffer.
Your people and teams should be able to put their most difficult,
painful, divisive issues on the table and work through them in fair
and productive ways.
Conversational Capacity® teaches people how to engage in
constructive, learning-focused dialogue when challenging topics or
conflicts arise so they can make informed decisions and find the best
solutions, even under high pressure.
4 Essential Skills
The sweet spot in any meeting or conversation is where candor and curiosity are in balance.
The program covers four skills for keeping conversations
open, balanced, and productive; ways to maintain a learning-
focused mindset; and a method for overcoming obstacles to
conversational capacity. Offered in several modalities, key
content is covered quickly and comprehensively. Participants will
also have access to activities (videos, games, worksheets, and
tools) they can use on the job in real time, during moments of
need.
After completing the course or workshop, participants will have
the skills to stay in the conversational sweet spot, allowing for
increased creativity and innovation, and avoiding regrets over
things that happen in the heat of the moment.